90-Day Money Back Guarantee
If for any reason you are not completely satisfied with your purchase, please email cs@kai.com.pk within 90 days of the original purchase date for instructions on how to return the product for a refund or exchange.
All products sold on the KAI Pakistan website are eligible for a return within the given time-frame.
Return Terms & Conditions For a Refund or Exchange
- Only products purchased from the KAI Pakistan Official website (kai.com.pk) are eligible for return.
- The product should be unused and in the same condition you got it in, with original packaging.
- Wholesale orders do not qualify for a refund. Note: Orders with 10 or more of the same product are considered wholesale/bulk orders.
- To initiate a return, email us at cs@kai.com.pk from the same email address used to order the product.
- Once we receive the returned item in our warehouse, it will be inspected. We will send you an email to notify you of the approval or rejection of your refund.
- If your return is approved, then your refund will be processed within 15 days after the approval.
- KAI Pakistan is not responsible for the shipping and return costs, and will only refund the amount paid for the product.