At KAI Pakistan, we strive to provide the best possible customer service. An important step in this process is to give you fast and smooth delivery. We have formed this policy to communicate the delivery process and its terms, helping you recognize our efforts and limitations.
Shipping Rates and Time-frame:
Pakistan:
Tracked Standard Shipping: FREE (3-6 Business days)
Order Processing Time:
All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In the event that we receive a high volume of orders, postal service problems that are outside of our control, or we’re out of stock, we will process your order as soon as possible. You may also receive emails regarding the matter.
Order Tracking:
When your order has shipped, you will receive an email notification from us that will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please get in touch with us at info@kai.com.pk with your name and order number, and we will happily look into it for you.